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Frequently asked questions
Issues & Support
Troubleshooting

General
- About One2Pay
- Acceptance & Availability
Getting Started
- Starting with One2Pay
- First use
Application & usage
- Applying for a Card
- Card usage
One2Pay Services
- Services
- Fueling
- EV charging
- Parking
- Paying Tolls
- Car wash
Costs & Invoicing
- Costs
- Payments & transactions
Management
- Card Management
- Account Management
Issues & Support
- Troubleshooting
- Contact & Help
Security & Privacy
- Safe Use
- Privacy & GDPR

I forgot my PIN. What should I do?

You can always view your PIN in the One2Pay app under My card details.

Please note: Only physical cards have a PIN code.

Postbus 629
4900 AP Oosterhout
The Netherlands

Copyright © 2025. All Rights Reserved | The Tankpas+ Fuel Card is an LNE product issued by One2Pay Netherlands B.V under the “Limited Network Exclusion” set out in Article 3(k) of the EU Payment Services Directive (PSD2), as implemented in Dutch Law. The Visa branded payment instrument is provided by IDT Services Limited, an affiliate member of Visa Europe.