I terminated my account, why do I still receive an invoice?

We are sorry to see you go. We would appreciate the opportunity to understand your reason and see how we can better support you in the future.

You can contact us via support@one2pay.net or by phone at +31 (0)88 404 2800.

After cancellation, you will receive a final invoice covering all costs up to and including the month in which your cancellation takes effect.

This is because invoicing is done in arrears and always for a full month. For example, if you cancel on April 15, billing will still run until April 30.

This ensures a clear and complete final settlement of your costs.